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Effective Date: 6/17/2026Business Name: DM Finds & Creations (a DBA of WD Customer Solutions LLC) Website: DMFandC.com1. OverviewThis Cancellation, Return & Exchange Policy outlines the procedures for:Canceling ordersReturning itemsRequesting exchangesRefund terms are governed separately under our Refund Policy.By placing an order, you agree to this policy.2. Order Cancellations2.1 Cancellation Before ShipmentOrders may be canceled only if they have not yet been shipped.To request cancellation:Email:support@dmfandc.com Include your order numberIf approved:The order will be canceledRefunds will be issued according to the Refund Policy2.2 Cancellation After ShipmentOnce an order has been shipped:It cannot be canceledIt must follow the Return process outlined below3. Return Policy3.1 Return EligibilityWe accept returns within 14 days of delivery for eligible items.To qualify:Item must be unused and in original conditionMust include all original packaging, tags, and accessoriesMust not be damaged or alteredMust include proof of purchase 3.2 Non-Returnable ItemsThe following items are not eligible for return:Final sale or clearance itemsCustomized or personalized productsItems showing signs of use or wearDigital or downloadable productsGift cards3.3 Return Request TimeframeReturn requests must be submitted within 14 days of deliveryOnce approved, items must be shipped back within 5 business days 3.4 Return Process (Step-by-Step)To initiate a return:Email: support@dmfandc.comInclude:Order numberItem(s) being returnedReason for returnPhotos (if applicable)Wait for approval and return instructionsShip item using the provided instructions⚠️ Returns sent without approval may be refused.3.5 Return ShippingCustomers are responsible for return shipping costs unless:Item is defectiveItem is incorrectOriginal shipping fees are non-refundable4. Exchange Policy4.1 Exchange EligibilityExchanges are offered for eligible items when inventory is available.To qualify:Item must meet all Return Eligibility requirementsExchange request must be made within 14 days of delivery4.2 Exchange ProcessTo request an exchange:Submit a return request (see Section 3.4)Indicate that you want an exchange instead of a returnWait for approvalOnce approved:You may be required to return the original item firstReplacement item will be shipped after inspection4.3 Alternative Exchange Method (Recommended)For faster service:Place a new order for the desired itemRequest a return for the original item separately5. Damaged or Incorrect ItemsIf you receive an item that is damaged or incorrect:Notify us within 3 business days of deliveryProvide:Photos of the item and packagingOrder numberWe will:Approve a return and/or exchangeProcess a refund in accordance with the Refund Policy6. Refused ReturnsReturns may be refused if:Item shows signs of useRequired components are missingReturn is outside allowed timeframeItem is marked non-returnableIf refused:Item may be returned to the customer at their expense7. Legal Compliance (Texas & U.S.)Company Policy AuthorityDM Finds & Creations sets its own return and exchange policy.Texas law generally allows businesses to define their own policies Texas Deceptive Trade Practices Act (DTPA)Texas Business & Commerce Code §17.46Prohibits misleading or deceptive trade practicesRequires honesty and clarity in return termsCustomers can take legal action if policies are not honored8. Contact InformationDM Finds & Creations Customer Support Email: support@dmfandc.com Response Time: 1–2 business days